Customer Ratings & Reviews

The help is great! But I don’t use most of the opportunities because I don’t have many problems. I feel the cost is too much for my application and preferred the prior pricing.

Best Buy do back up on their warranties are very good

Nopefully never needed. idk why companies want reviews ONLY weeks after a purchase, at least send another review link 1-2 year after.

They seem to do a good job of taking care of you and honoring their word

Went in for a phone repair . Checked in hassle free and returned within 2 hours to pick it back up. Staff is very friendly and knows what they are doing . I would recommend geek squad service to anyone.

A few years ago, I began purchasing the Geek Squad protection on all of my larger purchases. Since then, I've had two TVs break on me and the exchange process was excellent and pain-free. While these insurance plans aren't for everyone, I definitely recommend them!

They were very helpful in explaining all the details. This is what you need when buying new electronic stuff!

Great service from agents who delivered and set up TV

Have not had to use this service yet but the assurance of being able to bring in my TV for any issues makes it worth it. OLED Tvs in particular can have burn-in issues that make this service essential.

Worth every penny. had TV replaced after it malfunctioned. A must when buying higher end televisions

[Employee of bestbuy] I was impressed. Overall would reccomend. This can help anyone!!

Best products to have in case of any damage to your TV

Geek Squad is extremely clutch. Absolutely worth the money. I have used them multiple times, and they never fail.

Great response time and support, a no brainer for any tech purchases

I have always purchased the service plans for all my equipment. It is easy to just bring in your defective unit for the replacement. And by extending your warranty, it saves you on new tv purchase.

I haven’t had to use it, but it is good to know if I do when the warranty is up it is there

Have not had to use this yet and hoping that we don't. Still nice to know that if we do need it that it is there. Some of the other things we bought in the past, we also added this protection.

The representative offered it and explains why should i get it but did not push me for it.

When you buy a TV or and appliances you need the five year warranty deals for just in case

If you ever have a problem with your product you can guarantee the first thing that is asked by the employee is did you purchase the gsp? And if yes then there’s no issue getting you taken care of.