Customer Ratings & Reviews

I purchased the warranty with the TV and I am confident in BB's ability to satisfy it if necessary.

Excellent T.V. was so good we decided to purchase another model.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Greek squad protection is worth its weight in gold.

Best Buy has the best warranty- they are always helpful and I never have a problem when i call.

They have one of the best warranties. I highly reccommend them

Worth the money. You never know when these items will quit working.

So far, so good. Only minor issue, but handled easily and quickly

Thanks for keeping me safe ... so great to just be able to not worry

Thanks for keeping me safe ... so great to just be able to not worry

Geek Squad is really awesome, highly recommended. You won't be disappointed.

Tech was really good and very helpful. Good thing to add to appliances.

I'm here for the squad... This gives me security knowing that I'm covered w a protection plan.

This is the best decision that I have ever made. !!

This is the best warranty money can buy and no hassle

Very professional and hands on. Guaranteed to reach a solution. Excellent customer service.

the only negative 4 me was the base support.'legs' no spare screw if one dropped. great overall product!

Was quick and easy to purchase. Got it for peace of mind but hopefully won't ever have to use it

Geek squad help take the virus from my computer and helped me really quick

Havent had to use this yet. So i am not sure how to rate it.