Customer Ratings & Reviews

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

The best thing the Best Buy includes is the guaranteed of the products.

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

I could use a gift card for 400 bucks just for reciewing a warranty yes please

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

This plan is exceptional. I was able to have my Hisense 70AG6 replaced due to the cost to repair would not have been worth it. Definitely worth the extra money spent to protect your investment.

Even if something happens during the 1 year warranty, you never have to deal with your TV manufacturer support because they always suck. Best Buy is amazing with their support. My experience might be unique but they come out to look at my TV, determined what was needed to fix. They didn't need to replicate it, but I had recorded a video of the issue. A day after my service call, they tell me they can't get the part in a timely manner so they offer me a gift card for what I paid towards a new TV. Of course I ended up with a more expensive set and re-bought the warranty so I ended up having to buy a new TV, but I much rather would have spent the $400 than losing out on $1600 for a TV that was just 14 months old.

By far the best protection plan for any TV . I wouldn’t buy a TV without this protection plan ! Tv bought in 2017 just had the screen go out on me , so Geek squad came and looked at it (now being 2022 and the TV is almost 5 years old ) and determined it couldn’t be fixed so I received the full amount of what I had paid for the TV , to purchase a new one. Once again , totally worth every penny and best protection plan that was easy to use and fast to fix the issue.

It is very practical and does not make any noise. It is an excellent purchase.

I bought an open box Samsung Q90 tv that was only missing the standard tabletop mount. When it was received at my home I found a decent scratch where the tv was bubble wrapped and undoubtedly was rubbed by a pallet jack during transportation and the delivery team didn’t bring the correct One Connect box with it. After a quick trip to the store to determine that the Correct One Connect box wasn’t there and a quick 15 minute phone call later to the Geek Squad, I had a brand new TV scheduled for delivery to my home, no questions asked. It was well worth the extra money to protect the investment.

I hope I never have to use this but I’m glad I got it.

Geek Squad is very much worth getting. They are fantastic and always ready to help pretty quickly. Definitely recommend.

Haven’t used it. Hoping to not have to. Bought just in case.

They met me outside under special circumstances, I had just been released from the hospital. They loaded it into my car as well.

Unfortunately, I am unable to attest to the current contractual services re: 2-Year Standard Geek Squad Protection. I have not used it yet. However, in the past I have never had a problem repairing or replacing products using the Geek Squad protection plans.

You did a great job on installing my refrigerator I would have them do it again

My last TV died in about 4 years, I am relieved to have the protection plan. The Geek squad was very helpful in trying fix the TV.

They were easy to talk to about my first purchase and its problem