Customer Ratings & Reviews

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

I had the protection on my old TV and I'm glad I did! MY TV broke 4 months after my original warranty ran out. I called them and they came out to fix it, they had to order a new board. They came back 2 more times, and they couldn't fix it, so they gave me another brand new TV. tv

It’s just good to know that if the tv breaks that it’s covered! Less worry when you buy brands you’ve never used before!

They delivered my SAMSUNG TV to the third floor and as planned.

They We're very efficient in coming to check my t. V. And getting everything set up to get exchanged in a very timely manner, very grateful for their help.

Apparently, this is an excellent warranty according to all my answered questions about how the warrant works. All I have to do is call the Best Buy store if I need assistance with my TV. The TV stays at home, and I am glad about that since it is mounted on a wall. The technicians come my home if I ever need assistance. I feel really comfortable and happy that I bought a 5 year warranty.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

Seems expensive for the time frame of coverage. Hopefully will not need to use.

This service is a MUST for all your tech. They are able to fix or replace any tech concern

Best Buy has top-notch sales and service. I have not had a problem since I’ve been purchasing everything from TVs to refrigerators to microwave oven. I totally recommend Best Buy

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

Best protection for any electronic devices , good prices for coverage

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

Works amazing definitely will be recommend! Also service was amazing!

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

I always stand by geek squad! I love feeling safe with the coverage on my items!

I never needed to use there services but if i had needed to those guy's are great

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

Great tv love the quality and the features that the tv provides

If you do not buy this and your item has a hissy fit - getting service on it is EXPENSIVE... so good luck if you do not buy this coverage. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Always recommend!