Customer Ratings & Reviews

best place in capital region to buy your home and office goods with great quality and super customer suppot

Great Protection and worth it. I bought 2 Sony TV's in 2018 and wish I had gotten the extended warranty on both TV's instead of just the one TV...

Warranty covered a brand new model of our tv when it went kaput. Highly recommend. Installed for free

I had already purchased this plan in the past and it was the best

I also purchased the two year warranty. It was reasonable and a necessity with electronic

Excellent service the agents took great care in delivering the television. Courteous and professional service.

The protection plans are a must buy if you ever do need to contact them it’s so easy to and they will come out asap if they need to I’ve had plans from other places and Best Buy is the best

I installed the tv my self the geek squad just delivered it

Each and every time I have called the agents are professional and know what they are doing....from guest service to tech issues and I feel valued as a customer. I wholly recommend anyone with modern electronics in their homie to have this service. It has saved me much stress and money.

During my issues w my Samsung TV, they made it out to my home but ultimately I was told there was nothing that could really be done. Ultimately I had the coverage for the tv and it was replaced.

They are really friendly and helpful, love their costumer services

It's good to have Geek Squad Service around just in case you may need them.

have not used this yet as the tv is new! Not familiar with their service team.

This plan is a decent value for full geek squad coverage. Always had good service with best buy geek squad for all my devices. Would recommend buying the 2 year plan for everything

The agents were very knowledgeable about the the t.v. and the accessories we needed.

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Its pretty much mandatory to get a warranty on a controller, better to have the warranty and not need it than to need one and not have it.

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.

Love the product. My TV went out and they replaced my TV without and problem. It was delivered within 48hrs.

Tv has nice colored and everything is easy to understand