Customer Ratings & Reviews

The agents did an outstanding job replacing the television under warranty with our replacement. They delivered it, set it up and explained its features and operation. Glad we had the warranty.

The Geek Squad arrived and set up our TV and paired all of the devices. They pointed out that our electric outlet wasn't a surge protected device, so they offered a 6 outlet 2 USB low profile home theater to protect our entertainment system. Thanks guys!!

Agents loaded in to my car with such professionalism

Love it! Always go with a samsung when it comes to electronically devices

I haven’t had to use it yet but it gives me piece of mind just in case something happens to my television set after the manufacturer warranty expires. The nice thing about Best Buy protection plans is that Best Buy will come to your house to fix.

I love the 4K on this, it looks so wonderful with my PS5

Haven’t had to use them in a while but always reliable and a must for a tv

A must have, especially if you're purchasing a new TV. Its saved me on multiple occasions when my tv has started having issues after 2-3 years

I haven't used this service yet. I bought it in case my tv has problems and will be covered.

I love having the piece of mind that well qualified techs are there to help me if I have an issue.

Bought this to protect the electronics in my home. Had to use it once, no questions asked. A tech came to my home and did his job. Unfortunately the TV he was working on was trash and couldn't be fixed. The protection plan covered the tv.

I honestly don't know how good their service is. I have heard good things, though. I bought extended protection in case something goes wrong with my TV, so hooefully it is good. I honestly hope i dont have to use it, lol.

I just bought a new TV with my geek squad credit because my three year old OLED had a few bad pixels. Worth every penny.

wow i was surprise how fast they came and check my tv within weeks they had the parts set up an appointment an came to repair it i told all my friends about it an got it for a peace of mind when u buy electronics so for now on guys dont forget to ad geek squad

Excellent brightness excellent sound… I love it and I recommend u

I love best buys warranty. My uncle works for ABC warehouse and I still would buy from best buy before there just because of your warranty.

Hope I never need the the 5 yr warranty, but glad I purchsed it.

I e always been happy with their service and professionalism. Had to use warranty protection before and it took care of my problem

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

Had 2 service calls, second one was needed for a line of pixels that went out.... GS team was very helpful and efficient! well worth the value!