Customer Ratings & Reviews

This was a great buy. It works great. They always finds a way to satisfy the customer.

We always take out the extra protection. Only had to use it once, and very easy process

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Have never had to use this but appreciate i purchsed for peace of mind.

I love the clarity of this TV and the sound is excellent.

I have had no issues with Geek Squad in the past. maybe just the wait time to see a tech.

5-Year Standard Geek Squad Protection Overall rating* Excellent

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

Haven’t had to use and i hope i never do but glad i have just in case

You can't beat a 5 year protection program as good as this!

Great add on with purchase when we order our tv for the house

Getting a hold of someone to help is a chore. Within a month of buying our new TV set it started acting up. When you call for assistance you’re calling out if the country. I don’t care about that , it’s just that when you can’t understand the person you’re taking to and your request to be transferred to The USA and get ignored, that’s frustrating . I believe the person on the other end is trying to help but then refusing my request is disrespectful . I went to the Best Buy near me and they would not take a service request, they said I had to call it in.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

If you are going to buy any Electronics from Best Buy always get the insurance 5 years insurance is the best I have a TV to break down on me and I thought about it and I remember I had the warranty thinking that they wouldn't help me gave them a call and they helped me out and just two days with a brand new TV yes this is worth it

Best Best Buy around I love this store and the employees are nice and friendly

I always put extended warranty on all of my electronical devices.

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed

Geek squad is nice to have when it is needed. Havent needed it yet.

Never hurts to have if something goes wrong and the chat is great