Customer Ratings & Reviews

Very easy to submit a claim. Will always get for large purchases.

I've been in IT in several countries for 25 years, Geek Squad is really not worth anything, I paid extra for it, had the tv sitting in the box, when I went to put it up the screen had a crack in it, Geek squad doesn't cover that so now its a boat anchor. Waste of time don't bother, get your teenage relative to fix it, just as talented more than likely.

My 65" Sony TV wouldn't turn on. Called Best Buy. Geek Squad worked on it and fixed within an hour. No issues since. They were very professional and friendly.

My first T.v. messed up a week before the warranty went out. They brought me s new tv. Bigger than the one I had. So I renewed my warranty and will always this it.

Purchased along with TV, haven't had to use service yet but historically it has been as advertised

I purchased this Geek squad protection for 2 years. All has gone well with my unit so I have not had any reason to use the service. Just Protection so far.

I bought this Geek Squad protection one year ago. For a tv/dvd that cost $150 I got 5 years protection for $30. This year I bought a tv/dvd that cost $300 and got 2 years protection for $40. Wow, did the price go up! Althought I got a better price for this purchase I can not recommend this product at this years cost.

Warranties are tough to review, because you typically haven't used it yet because the item is new. If they'll replace the item immediately, refund my money, or apply the difference to another TV, then it's worth it.

If I would have purchased this before, i wouldnt have had to purchase a new tv. Lesson learned

I recommend having an extended warranty to protect your big purchases

Best warranty, for a great price, diffeferent option to choose from

Best warranty, for a great price, diffeferent option to choose from

Haven't had to use it, but I like the quality of work they have done on previous issues. Better to be safe than sorry.

Not much else I can say about this, but purchased it for my recent TV investment to future-proof for any accidents I may experience in the foreseeable future.

We used this before and l can honestly say Best Buy actually honors their warranties! It’s the main reason we keep coming back to this store. Thank you!!!!

Have used this service many times! We’ll worth the money!

It works perfect, I have no complaints about this product

Very good service of very good quality recommended fast installation

picking up another x95j today as last 2 had problems, one had crack in screen and second had band down middle of screen, so picking another one up today, 2 year warranty is probably best to get although sam club and costo offer free 3 year warranty’s and 90 day return policy’s so i would like to see best buy’s policy’s on pair BUT only best buy will actually come to repair the tv in home, other stores ether ship it out for repair or replace entirely

Had an issue with my TV and they took care of it quickly.