Customer Ratings & Reviews

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

I got this in case I need it. The reason for my purchasing this was that the reputation of Bes Buy for repairing items is unmatched

Purchased for my 65" TV and New Clothes Dryer for Peace of Mind. I consider the Geek Squad Protection a necessity.

I love that the Geek squad is always there. They didn't install it my grandson an son in-law did. I wasn't aware they were to come here

This is an amazing product. I use it almost every day and i am highly satisfied

Good decision made to get extended coverage beyond what manufacturers offering only one year for just defects on their products. Yes, you should always have it mind when purchase a larger size T.V.

Smartest move I made this year! Got the open box TV home and hdmi ports don't work. They're coming to fix it next week. Already worth the purchase! I'll never buy a TV or major tech without a plan.

The 5 year GSP plan is a nice plan to gave for any repairs that might be needed.

I bought this policy just in case I have any problems with the television I purchased for my mother's birthday. The good thing is I haven't had to use it as of yet which I guess is a good thing.

Hopefully, we will NOT have to use, but if we do over the next4 year college experience; we have it covered! Reasonable price.

I've renewed my membership for years now. The squad resolves issues immediately and keeps my devices performing at their best.

The Geek Squad is amazing. They come to your location or call you and walk you through the process over the phone. They definitely know their products. They helped me with my TV!

Have used this service in the past and been happy with result.

Very easy to replace tv within 2 year protection time. Just miscommunication on install of replacement

Good insurance for all time the my electronics and smart watcher

Good customer service fast installation no problems and no issues

Good tv for the price. Only issue is a few times I’ve turned the tv on and the volume doesn’t work. I have to shut down tv and wait a little while for it to work again

Always very helpful and usually on time for appointments.

I've purchased other protection packages and they've been very useful. One tv they actually gave me a store credit. It was very helpful for me to pick out a new tv of my choice. Which was 4 years newer.

Got this service in case of any issues whatsoever with it