Customer Ratings & Reviews

The protection for my tv was a good choice. So far Haven’t had to use it

The Geek Squad agent I had at my house when my old tv died was so nice, really knowledgeable, friendly, and very professional. He answered all my questions about my old tv and more. When there was no hope for the mother board since the tv was 10 years old, he broke the news to me gently and did not try to sell me anything new. Then, of course, I wanted to hear about new tvs! The Geek Squad agent told me what he recommended and I was then really excited to go out to Best Buy and get a new tv since the prices have really come down in the last 10 years. I hate to buy anything unless I need it, so the Geek Squad agent explained all of my options before he would fix my old tv. It was obvious that the motto was "The King is Dead...Long Live the King" as in - the old one had to go and I had to buy a new tv. My purchase experience at Best Buy for the new tv was also really terrific. I did not feel rushed, the agents at the store, like the one who did my home visit, were professional, really patient and super knowledgeable. Thank you, Best Buy! Really appreciate you in the Tech World explaining things to me since I would not have known anything about old or new tvs w/o your Geek Squad agents. They are really well-trained and helpful.

Did a awesome job setting me up, and very polite and knowledgeable

I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

5 week days to wait first tim then needed parts tell that after 3 days then another 5 days for a tv when the troubles is over for this tv i wont buy nothing from best buy maybe 30 miles away is too much for a store and geek squad leaves a lot to be desired i bougt the same tv thru amazon i should of kept it

Easy to add on when picking up my soundbar. This was an open box good purchase so went with the warranty just in case.

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

I’d gotten this warranty with a brand new tv, and when we hired someone (not from Best Buy) to mount the tv on the wall, he broke it. It was literally two weeks old. The warranty doesn’t cover damages, but when I called Geek Squad to ask whether I could transfer the warranty to the new tv I was going to have to buy, they made an exception for me due to my unfortunate circumstance and told me they’d replace my entire tv. I was so shocked and blown away because I didn’t expect that at all and was fully preparing to buy another tv. The customer service is the best I’ve encountered and it’s absolutely worth it to buy the warranty.

Never known what can happen but with Geek Squad Service I know I'm covered.

have to wait and see what happens. My hope is that I do not need this service

The warranty is great. M6 remote broke and tgey sent me a new one

Great service and good assistance for any concerns

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

Great to have when you need it. Came in handy a few times.

I love the quality of pictures version and sounds I love everything just small recommendations if Samsung can reduce the weight of TV it looks tin but too heavy

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

Purchased for a client to add protection at the time as I was unaware of the model. I was just a little more piece of mind at the time of purchase. Well, almost 2 years later, the client returns from a long trip to discover the center of the screen was darkened. Forgetting I had the coverage until i looked up the info to find a similar size (vesa mount was an issue), and discovered i had purchased the protection. A few calls later, it was determined that repair wasn't feasible and replacement for a current model of similar price and size would be initiated. The process went smoothly, they delivered the new set and even took down the mounted set, which was another surprise because I was under the impression i was going to have to do that, but they beat me to it. Overall, very happy I added it to the purchase, the client is very happy as well as they were thinking they were going to have to buy another. Smiles all around!