Customer Ratings & Reviews

The warrant is a great to have you know you are well protected

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.

This TV was exactly what I was looking for and for an amazing price. The picture and sound quality are both amazing and I am a fan of the Home Screen interface. The Samsung channels built in are great it seems they combine the channels from various free streaming TV platforms. This was a great buy and highly recommend.

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

Love the service privided at my local store. They always help assist with my needs!

This is my first time purchasing GeekSquad Protection. I spoke to friends and family about their experience and found it compelling enough for myself on my new display. In the past, I purchased a 65" 4k TV that had vertical banding issues, I went through the manufacturer for repair and it was a headache to go back and forth and wished I forked the dollars for protection via Best Buy. I also will say that the 5 year protection and price brackets are pretty competitive in terms of value. This is about protecting the consumer and I fully appreciate Best Buy and Geek Squad being very transparent about that in this program.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

The Geek squad team is very thorough and patient when explaining and deciphering whatever problem you may have. In my case, it was my old tv. They got a team to come take a look at my problem in less then a week (during COVID-19) and were very sanitary and took necessary precautions while in my home. They wasted no time and corrected the problem very quickly. They were in and out in 10 minutes (I mean it) Bravo, y’all are bomb. Get an insurance plan guys, because it didn’t cost me a thing (or a deductible) and they’re smart and fast. Do it.

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

My purchase was an AMAZING one i really have had great help from anyone ive spoken with. I would tell anyone that needs to get a gtrat purchase to go to best buy the customer service is AWESOME and the service is great. Thank you all for your help

I hav conected my device for myself it s almost one year since i got it, it's great,,......

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

I havent used it but it does offer peace of mind knowing im covered.

With this protection I feel very comfortable with all my kids around the products that I purchased

Some of the best service I have received 10 out of 10 woudl recommend

Even though I did not buy the service for installation, I have used their Geek Squad protection and troubleshooting before. Most recently, my Samsung Tv which still has the protection on it had some issues. I have never had any issues with Tvs purchased here before, but after several years, the Tv had purple areas on the viewing plane. I took it to Best Buy and it wasn't worth fixing so they gave me credit to purchase another TV. I chose the LG nano series 49" Tv, which we all love. The Geek Squad service is a real good service. They know their stuff...

The warranty is great. M6 remote broke and tgey sent me a new one

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond