Customer Ratings & Reviews

OK , got the 5 year service plan for TV, not sure if it is worth it for a TV like other products, was told if any problems I could swap out Tv and even upgrade, Tv had an issue took it in and then told no, they have to try to repair it first so had to take the Tv back and then call and set up service, takes about a week, they made a repair did not fix it, had to wait another week to try again, still not fixed so waiting on another week, what got me was the reasons they gave for the problem with the Tv,just didn't pan out, like after not quite two years of reception, it must be my antenna, while my other Tv's still got reception, then this Tv's tuner must not be as good as the cheaper models of the same brand that were getting reception but it was like anything but the Tv, I felt like they aren't going to let me get another Tv if there is any other possible reason besides the Tv, so now it is on me to figure out otherwise !" I" finally figured out or narrowed it down that it wasn't the tuner or my antenna because I got my signal back and narrowed it down to a USB problem that it seems no one can understand, so happy I got it to work again but my Tv still doesn't function as it should, could be a firmware problem but bottom line, I paid for all the functions and EXTRA for a SERVICE that wasn't worth the frustration and time that I have had to deal with, that $80-$90 could have been spent on a new TV and the time spent watching it, sorry !

The Geek Squad agent I had at my house when my old tv died was so nice, really knowledgeable, friendly, and very professional. He answered all my questions about my old tv and more. When there was no hope for the mother board since the tv was 10 years old, he broke the news to me gently and did not try to sell me anything new. Then, of course, I wanted to hear about new tvs! The Geek Squad agent told me what he recommended and I was then really excited to go out to Best Buy and get a new tv since the prices have really come down in the last 10 years. I hate to buy anything unless I need it, so the Geek Squad agent explained all of my options before he would fix my old tv. It was obvious that the motto was "The King is Dead...Long Live the King" as in - the old one had to go and I had to buy a new tv. My purchase experience at Best Buy for the new tv was also really terrific. I did not feel rushed, the agents at the store, like the one who did my home visit, were professional, really patient and super knowledgeable. Thank you, Best Buy! Really appreciate you in the Tech World explaining things to me since I would not have known anything about old or new tvs w/o your Geek Squad agents. They are really well-trained and helpful.

Good protection plan to have for all electronic devices

When it comes to geeks, these guys are the geekiest geek on geekers

We always take out the extra protection. Only had to use it once, and very easy process

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Used their tv repair at home service before. They replaced a defective panel on my tv that would have cost me $500 for free. Don't buy warranty from others and hear "do you have the box your tv came in, you have to send it off yourself to repair center, there's nothing we can do, do you have your receipt from a year ago, I don't really know anything I have to get a manager or any other of the poopie you'll probably hear elsewhere.

I absolutely love this tv. The quality on it is out of this world, It’s super bright and supports Dolby Vision and Atmos. It has all kinds of features and it looks modern with the slim bezels. The QLED brings out a perfect picture and the only complaint I would have is the “ghosting” when watching fast motion content.

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

Insurance for my equipment, Best Buy is excellent.

I got this plan and I have yet to use it and hopefully I don't need to since I bought a expensive tv but I know that if I do need it I wouldn't have to sweat with a replacement.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

This was a great buy. It works great. They always finds a way to satisfy the customer.

Always recommend this you never know what could happen

Geek Squad team is great recommend getting today Asap

Great protection program…would definitely recommend…..

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.