Customer Ratings & Reviews

Haven't need this so far but I get it just incase my games have issues.

Always great, not my first time buying this warranty. It saved our families behind more than once!

Good to know help is there when needed. Havent had to use it yet tho.

Got this for TV protection. Peace of Mind for next 5 year.

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

So currently I am creating a claim my tv is broken not sure what happened to the tv I just bought a month and half ago I kept calling and I was hung up on twice also when I finally spoke to someone he told me I broke my tv and I was not covered I clearly said I’m not sure what happened I spent 1500 why would I break my tv I need someone to come see what’s wrong I asked to speak to someone’s else and he told me I couldn’t because nobody was there I really don’t know what the outcome will be but I will keep you guys posted I have the 5 year warranty that I spent over 100$ for smh like even if it’s a screen repair I don’t see an physical damage to the tv screen is not busted or anything just lines so I’m not sure smh worst experience ever and this will be the last they get me with something so worthless

Fast and easy customer service hassle free experience

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

They are so helpful. They can fix anything. Love the geeksquad.

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

Love the geek squad- wish they had more resources and better customer service infrastructure

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

The agents were fast and efficient and connected everything for completion!