Customer Ratings & Reviews

Highly recommend signing up for the Geek Squad. Whenever I have tech issues, I can easily contact them and get help over the phone or make an appointment to see someone in person. They really do help you try to resolve computer issues and answers your questions. I also contact Best buy corporate for geek squad help and everyone was so professional and nice.

This is the most affordable warranty service that I have ever purchased

I think it's a very good option I'll buy the guarantee since it covers any damage and you're calm and you won't lose your investment I recommend them

This is one of the Absolute BEST TVs that I have ever owned and the amount of free channels from Samsung show me that I do not need cable TV and that my Apps like Prime, YouTube, etc. The sound and picture clarity of this Samsung is wonderful and the only thing that I could say is that if they added a built-in sound bar option would be amazing.

Very efficient and fast service from the guys good customer service

I always add Geek Squad protection for expensive new products like big flat screen TV installed by Best Buy, but don't let anyone else touch the device or they may not honor the protection plan! (Which is why I put 4 stars instead of 5). Found this out with a TV purchased 2 years ago and installed by a handyman, then when there was a problem Best Buy would not take responsibility for it. So new TV installed by Best Buy and will only let them deal with it from now on! For portable items like laptop computers I also love getting Geek Squad protection as then can bring it right into any Best Buy store for problems.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

Having this is like having my own nerds in my house for anything

5 year Geek squad protection is an important addtion to have when you buy a new TV. They will come to your house to fix it and if it can't be fixed they will replace the TV with a TV with dollar amount up to what you paid for the TV.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

Swapped out a bad tv with a new one and delivered promptly!

They do great work and help with all my needs even time I have a question they know the answer even ten years back when I purchased stuff for Best buy they can still help .

Got the 5-year extra warranty for my television I bought from Best Buy. You never know if you will actually need it but its a great peace of mind especially all the great feedback I've seen/heard when their tv takes a crap. They will literally give you back your money or replace it. Thank god I have not needed it yet but electronics do go faulty at times.

Geek squad folks were great to work with. The protection plans offered by Geek Squad are a must. Selext the longest protection plan offered for your purchase.

Great tv appreciate Best Buy for amazing deal and service with awesome support

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.

Great customer service! They always do a great job!

Excellent 10/10 would recommend. Great customer service

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.