Customer Ratings & Reviews

The Geek squad protection is a must have to have on your most expensive items.

Geek squad was efficient and neat when installing my tv’s

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

First I bought a top-of-the-line LG TV and I didn’t get a warranty because I didn’t think I would need it with a beautiful TV as that. sure enough 11 months into the TV the back light tube went out. And it would’ve costed more to fix than it would be to buy a new one so I bought a new TV this time I paid $80 for five year warranty which I thought was stupid for doing until 4 years later when the TV broke and thank god I got that $80 Warranty cuz it saved my but. so if you’re going to spend all that money on a nice TV I can promise u it’s well worth every extra penny to get a warranty. Even if just for peace of mind alone

Geek squad helps you rest assured when making high dollar purchases.

Insurance for my equipment, Best Buy is excellent.

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

I like tv Quality of tv and imressive and espcellily i like service you provided

Best thing to purchase just in case of an accident, you are covered for 5 years.

great piece of mind for with the factory warranty runs out.

great piece of mind for when the factory warranty runs out.

The two year warranty makes the purchases worry free.

Geek service has always been great purchase for my products

Glad to have bought this coverage and service with the tv

Haven’t had to use and i hope i never do but glad i have just in case

Excellent customer service. Very happy with our purchase. Will recommend.

Always a good buy. Always a good response. I have no complains about the service.

I had this product since I long time ago and they do a very good and excellent job

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.