Customer Ratings & Reviews

Very knowledgeable helpful people who are apart of this services.

Reviewing a product protection plan. I hope I don’t have to use it

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

Best tv I've bought. No issues. Easy to use. Love it

Had to return a 32" that was under warranty. Fast and quick service.

having bought the extended warranty in case somthing happened was a hard decision at the time due to added cost at the time of purchase 3years later i couldnt have been happier with my decision geek squad was fast to make a repair when that option didnt work out they replaced with a brand new one thanks geek squad.

This the best thing you can buy with tv always worth it

Come on fellow loyal Best Buy customers make a new purchase today and make sure you purchase a protection plan

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

This is our second TCL 50" tv and it is the best ever.

Geek squad protection gives you peace of mind on your item.

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

I would highly recommend the 5-year standard Geek Squad Protection plan for anyone looking to safeguard their valuable electronics. The comprehensive coverage and expert support make it a worthwhile investment.

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Excellent value for the money. In my experience this kind of insurance from Best Buy has always been honored when problems have arisen.

I'm not a technology-minded person. As a result, I want someone I can call if I have a question about the product I've purchased, or a problem arises. Having Geek Squad protection gives me peace of mind because I know I can call them 24/7 (yes, I've called them in the middle of the night), and they will help me. I've had excellent service, which is why I always add Geek Squad protection,

I really don't like the idea of needing additional protection beyond the warranty. But, on a HI-Def TV I felt it was best to buy it. The sale rep told me that Best Buy had recently lowered the price of their service plans and it did seem reasonable for five years. Even consumer articles are recommending a protection plan of new TV's with the expense and hassle of getting them repaired under warranty. I was told that to have LG repair it under warranty if needed be sent to them. If it's true of not, I have read that some plans do require you to ship it to them. A TV is too much trouble to attempt this with. In the last 8 years of flat screen ownership I've only needed 1 repair. It was in the last month of the first warranty I'd purchased and was a good experience.