Customer Ratings & Reviews

Had a small problem, getting my TV to set up, they came out and helped with the final installation! Same day even!

Was having problems with my wifi on my smart tv. Called the Geeks, tried some fixes over the phone which didn't work, they scheduled an in home repair. within a week my TV was fixed. The techs that came to fix the Tv were very professional. Didn't leave until all my questions were answered. Would recommend the protection plan.

No like to expensive and illustration educational purpose

I have used the Geek Squad to install my new dish washer and work on our computers numerous time. the services are always, fast and efficient, and I will always use them to make things work in my household.

Never have used a protection before, but this time it paid off, and everyone we worked with were excellent.

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

For the price, this purchase is a great piece of mind.

I hope I never have to use it, but the coverage is good for a good price. Only negative is that I would have to bring it in because it is smaller than 42". I guess that is OK, but I am a small 65+ woman. Not easy for me.

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

Hope I don’t need it but happy to have it. Thank you

Yes a must have for any investment! Theres also a membership you can get for geek squad on all your items instead of buying them individually with each item.

I like having the opp to have this service when needed

Great purchase Best Buy is the best my favorite store to shop

That was the easiest transaction I’ve ever had to do!! Thanks!

I've actually had to use this service before with a crappy Vizio TV i had in the past and if they can fix it they fix it if they can't fix it and the TV is crap they will let you exchange it no questions so if you protect your investment then you need this.

If you’re going to get something expensive buy the protection plan it’s worth it. You may never use it but then you never know what can happen. If lighting strikes and your tv is on and it blows something out you’ll know you’ll be covered.

These guys are great and would recommend. They are friendly and quick

They are always available to help, with any questions you have.

The Geek Squad Protection plan helped me the end of May when there was a lightning strike near my home. Having it allowed for a technician to come out for a service call that I was able to take advantage of.

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life