Customer Ratings & Reviews

Geek Squad service is a definite must have. Highly recommend it!

Never have any trouble with the insurance plans.....

Love Geek Squad protection plans worth every cent.

Easy, quick and efficient. the customer service team member/s were amazing.

TV was great! The one it replaced literally died 3 days past the warranty. I purchased a five year plan.

I love Samsung. Great tv, great deal. And once we figured out that we needed to use a new HDMI cord, we were good to go. Thankful for the service rep who helped us get it straightened out. Love the quality.

Not Applicable Haven't needed to use them. I always insure in my purchase

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

For a little extra we went with the geek squad protection for extra security just in case something were to go wrong after the manufacture warranty runs out.

Great team support for a nice price. Just a phone call away.

There’s a large lack of pride in the way companies develop technology these days. I buy geek squad with everything to ensure I have options in the future

I have always like geek squad not just in this review but it everything I buy.

Good advice. I don’t usually gets protection on my device but for the first time I did it and I’m proud of it

This TV is a beautiful and modern designed set with exceptional picture quality. I was lucky enough to get an open box item that was in perfect condition.

The warranty is good to have and the geek squad does a great job with answering questions. The price of the warranty as a good price

Peace of mind if your tv every has any issues protecting your investment.

this is a must have when you buy a high price item better safe then sorry

Haven't use them for my tv butbhave for my laptop over the years.

I always tend to get the protective coverage for all my tvs at best buy. I have yetto use it and I can say that is a good sign. But at least ill know ill have the protection in case something happens. Ive read the guideline and it sounds ok. Just wish it was bit less in price.

They replaced tv with no issue, even upgraded me to a bigger size for free