Customer Ratings & Reviews

I typically don't do extended warranties, But these days, unfortunately, manufacturing quality isn't what it used to be and I didn't want the hassle of dealing with the manufacturer if my Polk S2 sound bar died... and die it did. It was a breeze to walk into the Best Buy store with my soundbar and accessories and get an immediate refund for exchange or upgrade to another system. Definitely worth the extra $24.95 for ease of return and peace of mind. Not too bad for $5.00 a year for 5 years of insurance.

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

The Geek Squad took great care of me during the service and replacement of my TV

Tv arrived ahead of time with fast and friendly service. It's not a surprise, it's the reason I continue to shop with Best Buy.

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

I like the knowledge of having a five year warranty if it is needed. Great price

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

It great to have this support it really good when you have questions

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.

I have purchased the protection with tv it gives a piece of mind

Unfortunately, I am unable to attest to the current contractual services re: 2-Year Standard Geek Squad Protection. I have not used it yet. However, in the past I have never had a problem repairing or replacing products using the Geek Squad protection plans.

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Date: 04-13-2024 When purchasing a somewhat expensive item (TV, other) I would suggest purchasing the "5 Year" Geek Squad protection and subscribing to their "Best Buy Total Tech Support." - Will ensure you are covered for most anything R. Stewart

Had this on my last TV, it began having issues just before plan expired so I got lucky. BB kept trying to repair it but then something else came up. I was kind of ticked off as it was costing more to keep trying useless repairs. Finally after over 3 months of failed attempts they called it a wash. I took the full credit and upgraded to a better set. It was a pain but in the end they apologized when they reveiwed my purchase history. I got another 5 year plan for the new TV.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.