Customer Ratings & Reviews

I had the best experience with customer service and with the in store sales representative!

Great protection plan over the manufacturer warranty at a super price.

Dependable great team ask all any questions new items

Good to know that if something happens to my TV I can get help

excellent delivery, great service. appreciate the help.

I bought the Totaltech protection that included the additional 2 year Warranty. Peace of mind knowing that I have 'Pros' to rely on is great.

Great peace of mind having this protection if i need it.

I love Geek Squad Service. They do a great job. Always Resolve my issues.

The tv was easy and simple to setup. Picture quality is great.

Every major purchase I make through Best Buy I also get this and I find it to be very worth the money. I unfortunately have needed it a couple times, but it made it so easy.

I can wait to use it. I got it because my last mess up with in a year and there was nothing I could do about it. This for backup

Major purchases always get the the Geek Squad Protection. You never know what may happen, but this gives me a sense of comfort.

I always get geek squad protection with every electronic I purchase at Best Buy. It's been invaluable for my son's tablet. Kids are tough on devices, so being able to trade one in for new if he drops it has been a huge money saver.

We love the sorround sound and we were able to get a great deal for being an open box item

I like having geek squad, for the most part it has been great, I did have a problem with my laptop, brought it in, they sent it out to be fixed. They also charged me because they said the problem it had wasn't covered under my protection plan, but when I got it back, it still wasn't fixed, so basically I went with no computer for almost a month.

So far I've only had to use it once, but making an appt to get my TV looked at was easy. The store gave me no problems and offered store credit or a replacement.

I protect all my electronics with geek squad! They will repair your covered product or if if it’s in repairable they will replace it with a new or equivalent product for free!

I always get the geek squad protection. It provides great service if you ever need and and peace of mind in case something goes wrong. The price is worth the peace of mind.

Haven't had to use it yet but seemed like a good value. I did actually hear good things about them and it doesn't hurt to have extended warranty.

I say it's it's a must have because you never know when your item wants to act up it can be the first week of the last day on your 5 year plan best buy will always fix it or just replace it then you get another 5 year plan on your new item again