Customer Ratings & Reviews

Purchased just in case something happened. Old was damaged so this was done for security. Luckily I haven't had to use it yet, but still glad I got it.

I had geek squad service for my other TV and when that one broke down they were true to their words and traded it in for a newer TV

Paid for a 5 yr coverage agreement. Was told it would start at the end of the manufacturers warranty effectively providing six years of coverage. Not so. It starts from day one so it really is just a four year warranty. Come on Best Buy, you can do better.

Love this idea to have it because they give a new one

We hope to not have to use this service but is nice to have it available. We feel like it will be good protection on the procduct and good comfort to know we have it.

Lydia installed the mount and my tv with ease. She also hooked up my devices and answered all my questions. Thank you Geek Squad.

I have purchased this for four 55" TV's in the last eight years. And have used it twice. If they can't fix it. They will let you pick a replacement of equal or greater value on any brand. Of course, you pay the difference on any upgrade.

I recently was able to get a brand new replacement Smart TV from Best Buy because I had this plan! I usually do buy extended protection plans and have never regretted doing so--especially when I hear friends and family say they have expensive repairs on electronics that are out of warranty.

I have always had great service from the Geek Squad, no matter which Best Buy Store I go into. The personnel working the Geek squad have consistently proved to me that they are experts on correcting problems with my computer. I have appreciated the low cost of my annual agreement which allows me unlimited visits to the Geek Squad to ask questions or to obtain service for my products.

Worth the investment and easy to use. I have had it in the past and gives a good feeling of being protected

Protection plan looks good compare to their competitors

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

I was very excited when the agent told me that am qualified for new TV and I will also get a refund for the difference in price.

Great quality on this tv for a good price. Good size if going with 55”.

After buying ii my products, i dont use my plan for now because my products are really good.

Honestly a great looking tv had it for over a year I love lg oled’s they really are the number 1 Tv’s for movies, shows, and gaming.

Great service no problems at all. Would use again !

An agent brought our new TV to our hone and set it up. He was fast, thorough. Before we bought this TV, we needed a Tech to come to our home to check out the TV. A problem was identified and repairs made, all on our schedule. They came when we needed them. So grateful for this service.

A very good service they work fast and fix my problem

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.