Customer Ratings & Reviews

I rely on my protection plan like gold. The Geek Squad is always there when I need them.

Always buy the longest protection plan they have. If your TV gives you any problem they will replace harass free if they can't fix it.

Hopefully I will not need it but with today's disposible electronics a concern to me, I decided to purchase.

Hopefully I will not need it but with today's disposible electronics a concern to me, I decided to purchase.

The computer I bought from Best Buy never gave me any problems. Despite the fact that I did not use policy, the geek squad answered some questions I had and were very helpful. I had a great peace of mind knowing that I had protection if needed.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

It's when you think that nothing will happen with my purchase, suddenly something happens ans you wished you would have added protection. ALWAYS GET GEEK SQUAD!!

The warranty seemed worth it to me since I am unsure of the TV brand quality in the long-term.

Replaced the screen on my 55" LG OLED due to 'burn-in'. Get the warranty when you buy this product, it will save you a LOT of money down the line! Guys were in and out inside 45 mins! Thank you Geek Squad!

We always get our products protected and it has proven to be a god send. Have had to replace 2 TV's prior to expiry and what a deal! We are reimbursed if they cannot repair and you get a new one. You don't always need to use which is the preferred method - but if something happens you're protected!

I am so glad I add the warranty, to know my tv is covered gives me an added bonus to my new purchase.

The agent set the TV up did a sort walk of how to operate TV and the function

Thought it a good value, won’t know more unless I need to use it!

The 5-year Geek Squad protection plan was an excellent investment, and was only a few dollars more than the 3-year plan. This gives assurance that the total investment for our Samsung TV of about 2 thousand dollars is protected.

I couldn’t be more happy with the geek squad warranty.

We had a TCL television that failed in 2 years and we had the extended warranty. We are sure glad we had geek squad come out quickly and diagnose that the television was defective. That is why we bought Geek squad extended warranty again

Great protection great customer service very quick with walk-ins before covid may be appointment since covid. Overall quick with services when needed for my products and high knowledge of the plans and the restrictions each plan has.

I would recommend you always buy this added protection. Of course, during the Covid shut down, it was impossible to get service, but once I did, they came out, checked my TV and I ended up with a new TV. Totally worth the little bit of extra cost.

Purchased the geek squad five year protection plan I’m glad we did. Hopefully we have nothing wrong, but if we do, it’s worth it.

The Geek Squad representatives are always knowledgeable and conduct themselves in a professional manor. They always go the extra mile to address my concerns on any product we purchase from Best Buy.