Customer Ratings & Reviews

Love that I was able to get warranty for my purchase

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

Wonderful team Highly recommend keep up awesome job

I paid for a 2year warranty. When tv went out and i called, i was told they didnt sell the tv in that size(58") any longer so i would have to pay $80 difference for a bigger one,plus $63 for a new warranty or they would refund me for what i payed for tv a year ago. Im confused. What was the need for a warranty if they werent going to honor it? Customer service is nasty and very unprofessional.

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

great way to have piece of mind nothing will break and you will lose money on your item bought. I recommend everyone get Protection because Geek Squad is very knowledgable,

Just what I needed to make sure everything goes right a backup plan and it's five year plan is that backup plan..

Not has to use yet. Maybe in the future. Nice to have.

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

[Employee of bestbuy] Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

Hope i dont need it! This was a no brainer for the cost.

Good the best company to buy a insurance for my item

I always trusted the geek squad to do repairs and answer a bunch of my questions they always been there for me and the family great job and installing our washer and dryer thank you very much

It looks good but the temperature is not working right

When I bought my Hisense - 55" Class H9G TV. I bought the 5 year warranty. It broke 4.5 years later. I took to the Geek Squad. They said it couldn't be repaired. I got all my money and put towards my dream TV LG OLED, So, I bought another. Highly recommend it. It was worth every penny.

Knowing my items are protected makes me sleep better! ;)

Piece of mind for my investment. If anything we're to go wrong they'll fix or replace (hope to not have to use)

I have used the Geek Squad and had. My problems solved without hassle and fast. Crew of the squad were well informed.

The Geek Squad service is the best in the business. I always by my TVS from Bestbuy because of the Geek squad service

The protection plan makes me feel safe that the tv will be working in top condition for at least 5 years.