Customer Ratings & Reviews

All I can say is that the protected product is very good brand but it is better to have it protected in case of accidents.

Michael was reliable and knowledgeable, we will miss him.

Great tech service for all technology appliances you purchase they do they best

I hope i don't have to use the 5-year Standard Geek Squad Protection anytime soon, but it's good to know that I have it!

Haven’t had to use but I’m sure it’s good and definitely worth it

I purchased this service because I want to be able to continue having the protection for my TV if something happens to it,

This is a must purchase for any tv. The bonus is for five years.

I'm glad that Geek squad offers protection plans. I do hope that we won't need it for this purchase but it's nice to have.

Got just in case something goes wrong with the product.

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Yes they are good to there customers in they make sure they customers is happy.

Don't buy anything of value without the geek squad service, less of a headache.

This gave us a piece of mind, we hope we never have to use it but it is there.

Hopefully will never have to use, but I’m glad I have it. I had to use it with my last tv and it ended up paying for itself.

This protection plan is a great investment for anyone. I would definitely purchase this especially with electronics.

Geek squad take care of whatever issues you need. All you have to do is call

Geek squad take care of whatever issues you need. All you have to do is call

GEEK SQUAD has always been there for me. Thank you Best Buy!

We have found Best Buy Extended Service Plans to be the most reasonable.

Have not used the geek squad thing yet. This is a food thing I suppose.