Customer Ratings & Reviews

Don’t see the need for this service. It does not cover crack screens only the electrical inside. But thats covered under manufacturing warranty. So this service is a waste of money.

They delivered this beautiful tv on on March 9 I believe and at that time I didn’t have the money to buy the protection plan . And when I had the money I been calling to buy the 5 years and it’s been a nightmare . First I called the store and they said I can’t go there bcs the store it’s close due to the corona virus so they gave me this numbers that I been calling for couple days and they put me on hold for hours. And always get the wrong department. It’s so frustrating that I gave up. Pls help me if u see this review. ALL I WANT IS TO BUY EXTRA PROTECTION PLAN THATS ALL...

Had limited use with geek squad, but happy with the interaction so far

I really enjoy my new tv. I'm able to take it with me at the in laws so great.

I thought the geek squad was rude disrespectful.one of the worker snatch part away from me. I was.trying to talk to them they ignore me the whole time

My experience with Geek squad at Best Buy over the last decade hasnt been great. Wait times are very long. I guess it better than buying an entirely new device.

How do I grade a warranty? If something were to happen, I'm sure I'll love it.

Asked Best Buy geek squad to honor their warranty on our 350$ LG microwave and was told I have to pay to have the microwave uninstalled and give it to them for 8 weeks in order for them to fix it. They obviously want to make it so cost/time prohibitive that I just buy a new microwave. Geek squad is a scam and I will never deal with them again.

My tv had an issue and the squad made it very simple to have it replaced

Although I havent had any problems yet, a 5 year warranty is pretty reassuring.

I called on 8-12-23 to get someone to come out and repair my tv. It has vertical lines that come up randomly and shut the tv down. I was first told there were "no appointments" and since it was still under manufacture's warranty I should reach out to Samsung. Well I PAID for the Geek Squad protection so please look further out. She gave me an October 6th appt date. That is not good customer service. I'm surprised the Geek Squad has a 2 month waiting list.

It's been almost 2 years but till now I haven't used this service.

on what I purchase. I always purchase for electronics and appliances.

I always get stuck in the middle on whether I should buy protection or not.

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

After two failed attempts to fix my TV, I was left with only one option, to have my money returned and purchase a new TV. I lost 2 months of warranty, and had to purchase a smallet TV with NO warranty, because the prices have went up from when I purchased my TV. I only had the option to refund my money after a very professional and courteous technician came to replace two different circuit boards which didnt work. I feel like I lost out on my warranty and doubt to purchase again.

Awaiting something in writing or e-mail showing what is covered, etc.

Very disappointed I will never recommend this for nobody. I was misled by employee that sold me the protection plan said that I was gone have a full protection for this product and when I contact the Conpany they don’t helped and they only Ofer to give me the protection plan money back !! Ridiculous the way I was treated

My TV had a large crack in the middle, and was unusable. It was not able to be installed until 16 days after purchase, 6 days after delivery. I called with my warranty information, someone came out, and said it wasn't covered and there was nothing they could do. 100% NEVER BUY THIS PROTECTION OR ANYTHING EXPENSIVE FROM BEST BUY EVER. Worst. decision. ever.

I always purchase the store warranty for electronics and appliances.