Customer Ratings & Reviews

Purchased a samsung galaxy edge and the device went faulty after 10 months. Geek squad couldnt help me and sent me to samsung. Samsung needed me to send them my phone and they had it for 2 weeks. The geek squad service rep was great but what they could provide wasn't helpful to the sitiation.

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!

Have had this protection plan on past items and it is worth the cost

Cancel my order as I never paid for it and don’t want it. Geek squad never showed up yesterday scheduled for 7 am to 1 pm. Wasted half a day and never heard a peep so scrap all dealings with Best Buy.

if your buying a tv plan does cover physical damage like cracked screen. only cover software and operating system

This is totally not worth it. I purchased this and had a power surge that ruined my TV and I could not get Best Buy to do anything because I wasn’t outside of the first year.

Great for a mid range tv. Not high end but great picture quality.

Purchased this to be "protected" but Best Buy will do nothing because it's still covered under the manufacture's warranty. The manufacture will not repair or replace it. Instead, they want to send me a check in the mail after 20 business days for the price I paid if I can submit the original receipt from the store. Of course they will refund me only the price of the TV, not what I paid for the Geek Squad protection which has done NOTHING. Complete waste of money, do not purchase.

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

They were fine. They could not accomplish what we needed

New TV droppef off. No installer scheduled. You dropped the ball. What do i fo with this HUGE box blocking my living room for 3 days do far? No resolution in sight. Who knows when i’ll have tv again? Spent one dsy being jetked around to 5 shore customer reps. Never again

Not sure Havnt had to use it yet. I am sure when I need it it will be fine.

Average Geek Squad job- had to make return trip to correct a problem

I got the protection just in case something happened to my TV.

I haven't used it yet but I have it just in case my t.v. goes out.

It's a good idea to have a extra A5 year warranty on the set

I Hooper it works for me and gives me a new tv or fix it promptly

I try the service but they have some difficult people to work with

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires