Customer Ratings & Reviews

Do not buy it! Again DO NOT BUY it. This is probably my last purchase on BestBuy. I will go spend my money somewhere else. I spent over $6000 in a week. I bought 4 LG TVs for my restaurant. Remodeling was not finished on the date as we planned. So I didn't even open the boxes for 2 weeks, because my dining room was not ready for the TVs. One of the Tvs came out of the box with a cracked screen! The other 3 are just fine! I called local BestBuy, they said they can't help because it's been over 2 weeks since I bought it. They asked me to call LG customer service. I called LG customer service, they won't fix the TV because it is an external issue, it is not an internal issue. Geek Squad won't fix it. LG customer service won't fix it. I have a broken TV with all the extra warranties and no one would like to help because I didn't get to open the TV box for 2 weeks. Terrible customer service so far on both sides. LG and BestBuy as well. I should have ordered the TVs from somewhere else. If no one helps me out, I know where to take my business next time.

This protection is useless! They cant get anything right at Best Buy. Waste of money

Havent had to use it yet but i hope it turns out to be effective. I fear i may need it soon

Great customer service with personal attention at Geek squad

Good service is always available usually the first requested

The picture is real good. The curve is a nice feature. You can see the tv fine from the side

Haven't had to use it yet but I always buy protection plans

2-Year Standard Geek Squad Protection is a great thing to have.

got the best buy 2 year protection for a reasonable price and has come in handy on other products

Nice 2 hav as insurance when ur warranty runs out.

I always purchase the service plan for all my TV's

I purchased a flat screen 43 inch from Best Buy. The plastic holders were so cheap that the tv fell right over, breaking the set. So I called the Geek Squad Service to see what my options were. They said "unfortunately, we do not repair broken screens" and they disconnected the phone. Yes, I was hung up on. But that's okay! Our relationship has been defined. Best Buy and I must part ways here. So I lost $400 dollars this week, but I learned the important lessons. When I go back to purchase another set, I will hire someone to mount it properly in my home so that it cannot get broken easily. Guess who I'm not buying it from?

The 2 year warranty for 65" 4k tv was reasonably priced. Hope I don't have to use this.

Great product at an excellent price point, great piece of mind.

I got this protection as insurance for my TV. Not needed so far.

I always get insurance on my products from Best Buy. You never know when you’ll need it.

The geeks are great and they always service the products good.

I didn't have a chance to use it. Hopefully I won't need it :)

I can't rate this protection plan.I haven;t had to use it. But gave it good for past experience.

With tvs this costly it's a must have to be covered