Customer Ratings & Reviews

nice to know that I have protection , I feel more secure

It's always best to have protection iiib electronics these days

Getting protection on your device is the most important thing to do incase something goes wrong

I gave it 3 stars because they no longer cover accidental damage. Plus it’s still pretty expensive. Made the warranty more worth it. I know extended warranties are a waste of money. But I wanted it for the peace of mind because I spent so much on my tv. Hopefully Best Buy won’t screw me over when it comes time to use it.

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

geek squad is the best technology service for all devices

Purchased the 2-year Geek Squad protection for my Samsung 50-inch TV haven't had no need to use it so that's why I'm only giving it a three star rating but if I did have any issues at least I'll be protected by The Geek Squad protection plan very reasonably price for the 2-year plan would recommend for peace of mind.

This insures I can have a working tv for five years.

Glad that I have the extra warranty for my equipment.

Mind at ease with this new 5 year back up plan. Have until 2023 to repair my tv

I had questions and need help set up. They walk me through.

So far have not had to use protection, my TV is running fine.

Didn’t need to use any service at the time........

Greek Squad warranty came in handy. I’m glad a purchased.

This is an amazing offer from Best Buy, It extends protection out beyond the first year.

They say they will come to my house if there is a problem with my TV. I called with a problem I noticed when I brought the TV home and they asked me to bring it back. It is not easy transporting a 75" TV so I will wait for a real problem that is not cosmetic.

This insurance for the Samsung Smart TV is great, I feel relieved that I'm covered for 5 years.

ITS GREAT I feel protected by geeks who fix anything

just awesome i love the tv. it is clear and no glare

Geek squad does do a great job at repairs. However trying to get ahold of someone and get something lined up is impossible at times. As long as you are patient they are a great addition to your purchase