Customer Ratings & Reviews

I took the extended warranty. Figured if I took it, I wouldn't need it. But if i didn't, I would. Like deciding whether to take an umbrella when I leave for work.

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

All the years I’ve been buying this insurance now it’s the case I can’t exchange my tv because of physical damage. The lady at the counter wouldn’t let me get my insurance receipt and was already dismissing everything. And I had exchange a Tv month prior to this, not the same Tv. And the manager very rude yelling it was a exception. I travelled always 30 min to buy at this store having a Walmart 5 minutes away from my home. Sorry that insurance is a scam.

Not sure if the extra protection is worth it or not, as our item is new and we haven't had to use it yet.

Normally, I don’t buy extended warranties, but I thought this was a good deal and I was buying an expensive TV.

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

Very confusing process. Took forever to get someone to help me

Ive had issues with geek sqaud in always 50/50 on getting it

Have not had a need to contact the Geek Squad but the felt it was prudent. Here's hoping I do not need to reach out to them.

Always have great service from Geek Squad at the North Anchorage, AK store location. Very polite and very knowledgeable.

Have not had to use this service as of yet. Bough it as it was for a tv being used by college student.

I bought a TV in February. In July the screen went out. I knew it was covered under the manufacturer's warranty but I also had the Geek Squad protection plan so I called Geek Squad. They replaced the TV but then informed me that my five year plan was terminated after five months and would not transfer to the new TV. They said I could have used the manufacturer's warranty and preserved the plan but they didn't tell me this beforehand so I burned the plan for nothing. The store manager said to call customer service and complain. I did but the agent did not care. I'll try Amazon next time.

I like these protection plans they dont give you much hassle and they are more flexible than other companies

Two year protection was actually surprisingly cheep for geek squad protection! Take advantage of it, it’ll be useful

Bought the 2 year protection plan and the worst service ever when calling attempting to actually schedule a repair. Been on the phone for 20 minutes now and no one has actually been able to schedule a repair for a 55 inch TV that I paid a 2 year protection plan for.

Love the tv but did not ask for set up. And there seems to be something wrong with the remote control.

I purchased a 2 year geek squad protection warranty on a tv that I got for my granddaughter. It explained that I would receive an email notice and a written copy in the mail. I received neither. I made a call to Best Buy after a month had gone by. I got passed to three different people each telling me they would connect me with the person who could help me. I got disconnected after the third person. I called back, got passed around two more times and finally got someone who said they would help me. It took him seven minutes to find my order. He said he got it straightened out and that I would get an email copy in three days and a printed copy mailed to my home in a week to ten days. That was three weeks ago and I've received nothing. I'll not buy another protection plan from Best Buy, if I even purchase another product from them. I guess I am just out the cost of the plan.

It nice to have thats all it is. So that if the product break or damage you can be better knowing you have this.

Haven’t had to use them yet, and I guess that would be a good thing

They got my order wrong then delivered the wrong tv my serial number on my tv was coming up as 50 inch when it was clearly a 65 inch . So i had 2 call and reoreder