Customer Ratings & Reviews

Never again ill pay for a geek squad service they just to be great but after the pandemic they schedule your service for 1 month from the date you request and then they justify your issue and they dont replace your item like in the past

Awaiting something in writing or e-mail showing what is covered, etc.

After two failed attempts to fix my TV, I was left with only one option, to have my money returned and purchase a new TV. I lost 2 months of warranty, and had to purchase a smallet TV with NO warranty, because the prices have went up from when I purchased my TV. I only had the option to refund my money after a very professional and courteous technician came to replace two different circuit boards which didnt work. I feel like I lost out on my warranty and doubt to purchase again.

Very disappointed I will never recommend this for nobody. I was misled by employee that sold me the protection plan said that I was gone have a full protection for this product and when I contact the Conpany they don’t helped and they only Ofer to give me the protection plan money back !! Ridiculous the way I was treated

My TV had a large crack in the middle, and was unusable. It was not able to be installed until 16 days after purchase, 6 days after delivery. I called with my warranty information, someone came out, and said it wasn't covered and there was nothing they could do. 100% NEVER BUY THIS PROTECTION OR ANYTHING EXPENSIVE FROM BEST BUY EVER. Worst. decision. ever.

I always purchase the store warranty for electronics and appliances.

Not sure if this warranty was worth it! I gladly havint needed to use it yet :)

I was experiencing shadowing on my screen. Guy came out and accused us of dropping tv saying he could see gaps. I was within 1yr of samsung warranty so called them instead. They saw no gaps and promptly replaced my screen. I would like my $86 back that I paid for this non protection agreement

I bought this item Jan 21st 2022. Two weeks after the Geek squad protection ran out on Feb 8th 2024 the tv suddenly stopped showing a picture. Insignia is a brand owned by Best Buy. I have never experienced such a thing before. I feel as if I've been ripped off and know with certainty that I will never shop there again.

Do not waist your time getting Geek Squad protection for any Televisions. The coverage has so many loop holes that your product and purchase is not covered. If it should be the service technician’s are trained to find another reason to consider major purchase not covered. I recommend not buying a big ticket item from Best Buy.

Was told that when I purchased the geek squad service it included damage. Well it doesn’t. And really I don’t think the tv was damaged there isn’t a scratch on the screen yet has a shatter pattern behind it. In my research I found that sometimes they just do that but idk. Anyways ya make sure you double triple check the plan had I known it wasn’t insured for damage protection as well I wouldn’t have even bought the tv. Extremely Disappointed!!!!

I haven't had any issues so I haven't had to use the service.

We'll see if I ever have to use it. I'll update my experience here.

Tv easily crash crack . . . .

Not sure how this works, but will find out if the tv ever needs service!!

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

Called geek squad and asked if screen was a warranty item the lady said yes. Called the number to get it replaced and they said no warranty on the screen. Nothing a little training couldn’t fix.

Not helpful at all. Bounced questions /problem to mnfg. The product never worked and still is in box because they ibsisted I pay shipping plus restock charge for defective product.

When I was experiencing some issues with my new LG TV, I called the Geek Squad twice and visited the Geek Squad In-Store Counter once. On the first call, the representative solution to my issues was to return it and buy a different brand. He also commented that he didn't like LG's. Really??? On the second call, the representative told me that I must have programmed it incorrectly, and that I should schedule a professional installation for a small fee of $149.99. Why would I pay $149.99 for an installation fee if I just purchased the two-year protection plan??? When I visited the in-store counter with the same issues, the representative told me it must be my cable box and that I should exchange it for another one. If it were my cable box, how come I didn't have an issue with my last TV which was connected to the same box??? Needless to say, I returned the service.

I have not used this before, but in all honesty the price for my 77 inch A9G Sony was 300$ for 2 year protection plan...Absolutely high priced!