Customer Ratings & Reviews

They were very helpful installing my TV! Very quick service and mindful of my home.

The guys took my tv and sent it for repair since it had a protection plan. Unfortunately my tv was repairable and was given the oportunity to get another. I decided to upgrade with the help of a team member. Thanks Best Buy for coming through.

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

I purchased this TV and when I got it home and set it up there was an issue with the picture. Called and representative told me to bring it back and the would exchange it. The next day I got a new TV and they even checked to make sure everything was okay with it before I left the store.

The geek squad is always great. Anytime I have needed anything it has been easy to get handled.

If you buy any electronics, it is a must that you purchase the Geek Squad plans. In the event something goes wrong, you can count in Geek Squad to either repair or replace your item. This saves you a lot of money in the long run.

Purchased an LG-24" TV for child's college dorm room. She was able to call the GS to help her set up the TV. She was pleased with the information and instructions provided by the tech and they were able to get the TV set up quickly.

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

The agents set up my tv along with the DVD player and amplifier; all products that I purchased were Sony. I do recommend purchasing Sony products because of the quality especially when you have the geek squad install them.

It’s always good to have Geek squad protection because you never know when you are going to need their help, and you mite not have the money to to get your item fix. So having the protection in advance is a good decision.

I would recommend the geek squad protection. Had a tv in our den that went bad after 4 years and because I had the extended warranty I was able to get a new tv at no additional cost. Best investment I have made lately.

I like the idea of in-home service. It would be a pain to dismount from wall to bring it in for service.

I like to purchase the GS service along with the items I buy at Best buy just in case...and I have used them.

Install the all programs of my computer, antivirus, support, guarantee

love the insurance, only shop best buy. buy all electronics there

Really good product, bought for my brothers room and he loves it!

Excellent experience. Great tv and excellent installation

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

The Geek Squad service was very professional and very good at explaining how everything works outstanding job