Customer Ratings & Reviews

an excellent service that I would recommend 100% thank you very much

The Geek Squad protection gives me the peace of mind for the next five years. I am certain if there is an issue with my new Samsung TV that Best Buy with take care of it.

Great customer service They was very helpful to me.

Geek squad installed but never completed the set up of the TV The person that this TV was purchased for is handicap cannot set up anything. I paid 200 for this service over paid.

Bought for new TV. Secure knowing that they will take care of whatever may happen.

I recommend it for your own piece of mine and value

Have contacted yet te this purchase but have used them in past…they’re great.

Agent came and hopefully gave his honest opinion. Said cost of repair would exceed cost of tv

I bought the Totaltech protection that included the additional 2 year Warranty. Peace of mind knowing that I have 'Pros' to rely on is great.

great service and knowledge also very helpful!!!!!

The protection was easy to buy but so far we have not had to use it.

Great help with any questions that you have and they are always there for

so we shall see if I actually need it and how they respond to what is needed. But making a huge purchase like this, it's better safe than sorry.

I love Geek Squad and recommend purchasing it for all your electronic purchases.

I just bought a new laptop in September, a Dell, and loved it. Then it stopped working in December. I took it to Geek Squad and turned it in for repairs. Got it back within the promised time frame and it's working great again.

Protection plus -- you always want to buy extra protection for your product especially when you have such a large investment… Any electronics will fail at one point and you would like to make sure you have it protected…

Almost smart to go with Geek Squad. Because you never know what can happen.

I think that this was a good purchase and will pay for itself over the life of the agreement. I would suggest that others consider this purchase for big tag items.

Have never needed to use it. BUT... It's better to Have one and not need it, than to Not have one when you do need it. Always opt for a good warranty or service product

The agent mounted my TV and connected all my devices. Very professional