Customer Ratings & Reviews

I had purchased a 43 inch Samsung TV about two and a half years ago along with the protection plan. The TV stopped working properly, I contacted the Geek Squad no problem they gave a full refund for the TV.

Any repair is costly and returns for failed equipment can be painful. I purchased the longest amount of time (5 yr) because it is just good insurance. I only wish it covered accidental failure, like you can get on other types of equipment.

The delivery was awesome. The tv was brought in the house all we had to do was take it out of the box.

I made a great purchase with this because you never know when your items will break down and you need T guarantee for repair you can’t beat it would definitely recommend to my friend

Fast service and easy appointment set up. Helpful and understanding

Very useful guarantees and personnel too. The product never got damaged but they always answered my questions

I have used Geek Squad protections plans for as long as I can remember. For anything of high dollar value it is imperative to get the protection plan. I have had to use it a few times in the past and they went above and beyond for the service I needed.

AMAZING CUSTOMER SERVICE, REALLY GIVES A SENSE OF PEACE OF MIND WHEN PURCHASING EXPENSIVE ITEMS. Very convenient and a must have. Would recommend for large electronic purchases. An easy buy.

Nice comfort knowing I've got coverage since technology changes so quickly.

Don’t know if this is good or not, haven’t needed to use it much

Working fine and grateful to have it in my house. Excellent cleanup at every corner.

Havent had to use them yet but since i bought an oled there the only ones i know of with a 5yr warranty that covers burn in so i have no worries.

Bought my parents a tv and having a 5 year protection plan makes a great bundle. I don't have to worry about anything going wrong because best buy ill fix any issue for five years.

I love the new tv. the geek squad is amazing and awesome and fantastic at making everything perfect always

Unless you dont invest in added protection on your purchases

Hard to give a review when we haven't had to use it. It is a great price considering how much replacement parts cost.

I haven't used jt yet. But is nice to k ow the Geek Squad us there to help anytime. :)

Very good service to have if you have any issue with the TV they come and fix it or if the panel needs to replace they will replace the panel if you have burning they will fix it I love that

Television works fine and I am satisfied with the performance.

I strongly recommend this service with every big electronic purchase. Fast and very friendly response, took care of the issue in less than a week. Thank you