Customer Ratings & Reviews

Other companies may have white glove service but I had Royal service. Extra protection price reasonable for 2yr.

I love best buys warranty. My uncle works for ABC warehouse and I still would buy from best buy before there just because of your warranty.

Geek Squad protection has been a great asset to me in the past. I always make sure to purchase the protection plan with my electronics. Geek Squad staff has always been very friendly, knowledgeable and helpful when I've needed them.

Cheap peace of mind when buying electronics. Things happen and nothing is getting any cheaper to replace, so it makes sence to me to get the warranty on some items.

Anything over the size of a tablet I always get extra insurance. Always always ask if protection you buy starts after the one year warranty or immediately each place is different

They only delivered the TV, but they were very respectful and efficient. I am still looking for the Insurance I purchased with the TV.

Love geeksquad. Samsung service is a joke. Geeksquad makes it work.

The computer I bought from Best Buy never gave me any problems. Despite the fact that I did not use policy, the geek squad answered some questions I had and were very helpful. I had a great peace of mind knowing that I had protection if needed.

I have had to file claims over the last few years and Geek Squad has never disappointed. Whether it was replacing a TV remote or a cell phone screen, they got me back up and running in a reasonable amount of time. I buy Geek Squad protection for most of my big Best Buy purchases

this is the third year in a row that I've belonged to the GS service. so easy when computer idiot here cannot get something to go right or just to even have a tune-up done every couple of months. does require you to be semi-present at computer to talk with your live agent, but worth it.

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

This is something I hope I never have to use I just wish they offered to give you so credit if you never use it

This tv is massive and the picture quality is Devine. This tv is perfect! It barely fit in my car! But it’s perfect!

if you purchase a geek squad warranty, you did a right thing, all that i purchased in best buy i bought along a geek squad protection and its a rewarding thing for me and the products,, they will fix it and the technician is good, a very knowledgeable to the product,, two thumbs up for you geek squad team..

I would recommend you always buy this added protection. Of course, during the Covid shut down, it was impossible to get service, but once I did, they came out, checked my TV and I ended up with a new TV. Totally worth the little bit of extra cost.

Reasonable pricing and an extensive warranty plan.

They were very helpful with exchanging a TV. I was very happy with their knowledge

Glad to know I have added security just in case! Hoping I don't need to use it but glad it is there. I had some appliances short out after a huge thunderstorm and didn't have coverage on any of those items. Better to be safe than sorry!

Honestly good service when i got my tv truly grateful for the insight

The geek squaw protection came with the t. V. So it's always nice to have protection especially when it's free