Customer Ratings & Reviews

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

not a huge fan of insurance but my salesperson made is such an easy decision to purchase

I like buying the extended warranties on electronics it gives me an extended piece of mind that if my product had a problem in the future The Geek squad has my back.

You should always buy the geek squad service when purchasing a device over the 150 dollar range.

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

Haven't had to use this and hope we don't have to, but it's there if we should need it. Gives peace of mind!

Great tv for the price i paid for it. Super clear picture and they took great care of me at the store after rhe first tv showed up at my house with a shattered display. Best buy ahs always been great to me.

Great picture. Liked the idea of being able to load different apps. Didn't like the fact that the memory was quickly used up after uploading a few apps. We ofteh received a message to uninstall apps to clean up the memory. Overall this is a great TV for the cost. You may need to be a little tech savvy for this one.

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

My review of this service is positive. They helped repair (resolve) an issue with the screen even after my moving it and having that piece of mind when purchasing a $5K TV is important. I know all of the reviews tell you that the geek squad protection is a scam and just a way for the store to line their pockets, but when you spend this much on a TV it is worth it and much easier than going though manufacturers warrenty. If I had listened to the critics then I would be without a working Tv right now

Good expalanation for necessity of protection plan.

The Geek Squad service it well worth the price and I would purchase it again in a heartbeat!

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

Good insurance for a tv. Come out and repair or replace. Didn’t like that it was double the cost of TV protection that was on $200 less than

Hopefully I don’t have to use it but just in case I have it.

The price of the warranty has doubled however down the line I will definitely appreciate having purchase the warranty should the tv have issues.

Great service all the time. Whether you are in the store or have questions on the phone!

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.