Customer Ratings & Reviews

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

I would recommend for your safety of your best buy

Great to know that you are protected when an oops happens

Hope I never need it . but it is nice to have just in case something would happen

It is always good to purchase a protection plan for your electronics.

The agents worked within the time I needed and completed the job I would recommend their service to everyone

Nice knowing I have a warranty if anything goes wrong.

Best buy has one of the best warranty ever hands down.

Awesome warranty for a great price. Fully recommend

Geek squad help with speeding up my very slow Computer.

Gear squad is quick and easy definitely recommend.

The protection is great and gives me peace of mind and worth the money thanks.

This is a must have for piece of mind for any electronics purchase at best buy

Again, I usually purchase insurance on my products. It always works out for me.

Great Product would definitely recommend to others

Great Product would definitely recommend to others

Keep geek squad for as long as you can. It is worth it

Great to have geek squad always very helpful. Great

The Geek Squad is always there when you need them.

A warranty with Bestbuy is always worth the extra money.