Customer Ratings & Reviews

Have purchased this warranty in the past and it paid off.

Always get warranties with TVs. I always did and i always use it.

The agent mounted our TVs and helped set up mesh network. Very professional.

I always get a protection plan... you never know what can happen

Have not been used yet so I will see if everything runs smoothly for the cost

Worth every $. I would purchase on all my purchases from Best Buy

Glad to have a good protection to fall back if the product fails.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

very fast, reliable and dependable service with geek squad

Its a must have when purchasing any major appliance for a peace of mind.

Works great for a large bedroom great price love having built in roku good picture sound color easy to set up

have not had to use them yet. so I can not comment on them

i really recomended for everybody to have this "insurance"

I haven’t had to use this yet, but I’m sure it works well.

Great tv great price great services. No complaints so far.

I haven’t had to use it, thankfully. Happy I purchased it-

I always pick it up and I has saved me more than once.

Awesome place to purchase the tech items you need.

This 2 year plan is very much needed for the protection of my tv

Since I just bought the TV last month, I do not know the answer.