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Customer reviews

Rating 4.7 out of 5 stars with 30921 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1360 Showing 27,181-27,200 of 30,920 reviews
  • Rated 4 out of 5 stars

    Let's see

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used it yet, hopefully pays off the hefty price paid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helpful and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    extremely helpful . highly reliable and recommended .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy is quick if you ever need to use it. Worth the protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope it's worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the geek squad protection yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any time I have an issue geek squad has been quick to respond

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is so worth it to purchase Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection plan is a must have. It is a good plan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I did it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m out at my own TV to the wall I did not use geek squad

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend purchasing the 2 year warranty, as it cover everything but the screen!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides the expert help I need just when I need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No regrets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides the expert help I need just when I need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use but is nice to know for next 4 1/2 years it's there should I need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not knowlegable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't seem very knowlegable to me. I had a TV under warranty & they tried to give me the "run around" to replace my TV. I had a very hard time getting them to honor my warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dont cover everything they day they cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont cover all cases they have listed and tey to escape from providing coverage. But do provide basic coverage. Overall not worth it. Paying 30 bucks to cover TV worth 150 bucks.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hopeful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the coupons I had, I bought this additional protection. This is always better for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best to have insured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a good idea to have a protection for 2 years....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super swsome tv graphics are awsomr movie are beyond

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 5 year plan for 70$. I hope I never have to use, but glad for the peace of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better to have than not to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it is easier to have the protection and not need it than need it and not have it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection but had to cancel my subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely terrible experience with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is batting 0-1 with me. I made an appointment 2 weeks ago for a TV repair at my house. I took the day off work with no compensation for the appointment. So today, 13, June 2025 on the day of my appointment, Best Buy canceled my appointment without explanation and wants to reschedule. Absolutely terrible experience. Because my TV is larger than 42” I cannot take it to the store. For geek squad to look at. Again, absolutely terrible experience and customer service with Best Buy. I’ll be taking my business elsewhere. I’ll also be talking with family and friends about this, and I’m 100% they will never shop at Best Buy again either.

    No, I would not recommend this to a friend