Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30924 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1394 Showing 27,861-27,880 of 30,923 reviews
  • Rated 2 out of 5 stars

    My laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer worked fine and several months into having it… it started to work really slow… mind you I don’t be on the computer much as I use my phone most of the time.. the sound even went out, so I’m not really happy with this item

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had use yet . I'll let you know bringing something in

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't replace or repair my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV stopped working after one year. I had the 5 year "protection" plan that should have repaired or replaced my TV free of charge. They offered me store credit less than the value of the replacement.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have if your tv goes out at four years like one of our old one did...but if you somehow damage your tv getting it back to the store after it goes out then it voids your warranty. This warranty does NOT cover damage. Be careful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    5 yr service plan for tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge shows on my sales slip but no paperwork showing what is covered and other info. I thought it might arrive later in the mail - no such luck. What did I buy?????

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use it yet so I cannot tell for sure how this will work out, if you know what I mean. But if the tv breaks down than I will be using it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yep get it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You're better safe than sorry might as well have it if something goes wrong

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking this time to write your review! It’s a big world out there, and it’s great that you trust Geek Squad with protecting all of your devices. Geek Squad Protection Plans do cover things such as normal wear and tear, defects in materials or workmanship and failures due to dust, internal heat and humidity, as well as power surge failure. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you ever need us, we'll be here to help!

  • Rated 3 out of 5 stars

    Handicapped brother

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the tv. My brother wasnt happy with the c350 series tv. He wants the m550 series with the built in hands free alexa.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average not yet used but not sure would be helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jury is still out on this service. I was told it would add 2 years to the mfg warranty, but not sure about that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection? I don’t know?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is high, but for 2 years I guess it’s good. I cannot take a picture of a warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Told wrong

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this plan because the sales person told me it co era accidental dams he, I figured why not because I was buying a new tv and with kids to be on the safe side well let’s say I’m paying for a tv and the accidental coverage that won’t fix it....

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always nice to have extra protection for your electronic devices so I purchased this extended warranty from Best Buy haven’t had to use it yet hopefully they will back up their products if something goes wrong.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Positive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended for fragile purchaces. Especially if it's expensive. The idea is that you're not expecting the product to break, you're putting down a bit extra so that if it does, you don't spend a lot more to replace it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Nice

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Nice Nice nice nice nice nice nice nice nice nice Nice Nice nice nice nice nice nice nice nice nice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t use this yet but I thought this was for putting up the tv and rep from Geek said no it’s for if something happens to the tv GOD forbid.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Used this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to use our protection plan to get our less than 6 month old TV fixed. It couldn't be fixed so we had to get a replacement and of course, they didn't have that TV anymore so we had to pay the difference and get a different TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with my tv purchase and tv warranty

    No, I would not recommend this to a friend