Customer Ratings & Reviews

Great warranty exchange. No problem at all. Took in old tv & got new 1.

Nothing against the person, but I couldn't understand him because of his heavy Indian accent. Then at the end, he just gave me another number to call for help. What's the point of this protection if they are just going to give you the run-around?

Got my TV covered for 2 yrs, total $26.8. ...I should've gotten the 5yr for $40, but there's always nxt time

Haven't had to ask there help with anything yet. Got it just in case.

was told by salesperson that the geek squat would repair any home electronics. Not true.

Haven't used it yet, so I have no opinion. If and when I do, I will update this review.

I have not been able to use this service yet which in turn I guess is a good thing?

5 years is fine but will be a waste of money most likely

Haven't had to use it but good to know that it will be an easy process if needed

The Geek Squad agent successfully mounted my LG TV on the wall. Good job!

I've been trying to get support for a TV that I purchased at Best Buy along with a 5 year geek squad protection plan. I was chatting with an agent online, but was disconnected. The agent was not able to find my purchase. I've given all of my information, and Online Order Number, BBY01-773115002193. I paid for a purchase plan and would like to be able to use it.

I haven't had a need to use the service yet but good to know it's there when and if I needed it to get my equipment fixed.

Bought one of these for each of the TV's I bought for the girls rooms. TV's must be pretty good as I have not needed them.

Service is good, but wait time slightly slacking prior to covid.

Always a good idea to purchase a Protection plan for any electronic

Haven't had to use as of yet, but glad to have the peace of mind.

Shouldn’t have gotten it on this tv should’ve waited & gotten it on the other one

Cracks a lot. Don’t like it. It’s too loud and just doesn’t stop

Why buy a protection plan when the G.Squad tells you there's nothing wrong? Feels like wasted money on my end.

I only got this just in case the tv gets damaged and because it’s the screen that’s damaged they can’t fix it? What’s the point of buying this separate. So annoying definitely not purchasing this again