Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30928 reviews
(30,928 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Doesn’t agree with start time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe that Geek Squad Protection Plan should start 1 year after the manufacturer warranty has expired. It doesn’t make make sense that both plan start at the same time. If I buy something in 2018, then I have until 2019 from the manufacturer warranty, thus, my geek Squad warranty should expire in 2021 if it’s for 2 years or 2024 for 5 years. Geek Squad please work on that. Thank you
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess is pretty good. Haven't uses service yet because my product is still working.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
little pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a little pricey for my liking but necessary if anything were to go wrong
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your feedback with us. There are many benefits to our Geek Squad Protection Plans, and we’re thankful you chose to purchase one for yourself. Should you ever need to utilize your plan to service your product, we’re confident you’ll be satisfied with your purchase.
Rated 3 out of 5 stars
Great warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always recommend that everybody purchases the warranty!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it once and they replaced the motherboard on the TV.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not for tv's over 55 inchs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv broke and they tried fixing it 3 times not finding the problem just changing different parts (guess work) took a month to replace then when they did they gave me a tv 140 less then my original tv I bought last year. Plus I had lost the protection I paid 200 for and have repurchase a new one for the new tv(200)... All in all I lost 540 while having insurance. Great for everything except tv's over 55 inchs
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointing and not convenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to have tv replaced before 5 years up, but you lose remaining warranty whenever replaced. Not really 5 year warranty then.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
value seems good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hopefully won't have to use this, but for the price, I always buy Best Buy service plans
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Didn't have to use ot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know much about them Didn't ever have to use them for any of my products.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Service was good but my tv still has a problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now the volume goes up and down and happens trought the day
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Always get one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to get and worth the price it cost . Great value
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
first time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used it yet but was told its great for TV's when lighting hit it will be covered
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven't Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't comment on how well this works. I have not had a need for it at this time.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Haven’t use it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because of powere outrage where I love. In haven’t used yet.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
too early to review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too early to review, cannot recommend as yet. may do later.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to have definitely overpriced. Wish it was cheaper. Stand behind your product
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this warranty for an LG 43" smart TV. Until the device is over 1 year old, Best Buy WILL NOT SERVICE YOUR TV!!! Best Buy will not even interact on the customer's behalf with the manufacturer! Read the fine print before buying this warrant!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Service warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of purchase warranty, although best buy 2 year warranty is OK !
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Added protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new television thought I would need it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nothing like having protection for your purchases.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend


