Customer Ratings & Reviews

Not sure if buying the Geek Squad protection was worth 15% pf the purchase price.

had geek squad on my tv and they came to my house about 3-4 times and were fixing it supposively but were never able to get it fixed completely so you would think they would replace the whole tv after trying to fix it 3-4 times and just stopped calling and never replaced my tv!

Geek Squad canceled my protection without my knowing. I never canceled it.

Cancel my order as I never paid for it and don’t want it. Geek squad never showed up yesterday scheduled for 7 am to 1 pm. Wasted half a day and never heard a peep so scrap all dealings with Best Buy.

They delivered a clearly broken tv. Cancelled the delivery of a functioning tv twice. Then when finally delivered they didn't send a twam that would mount it. They wanted to schedule 2 weeks out. My black friday purchase won't be fully installed until 2025.

When I was experiencing some issues with my new LG TV, I called the Geek Squad twice and visited the Geek Squad In-Store Counter once. On the first call, the representative solution to my issues was to return it and buy a different brand. He also commented that he didn't like LG's. Really??? On the second call, the representative told me that I must have programmed it incorrectly, and that I should schedule a professional installation for a small fee of $149.99. Why would I pay $149.99 for an installation fee if I just purchased the two-year protection plan??? When I visited the in-store counter with the same issues, the representative told me it must be my cable box and that I should exchange it for another one. If it were my cable box, how come I didn't have an issue with my last TV which was connected to the same box??? Needless to say, I returned the service.

Great price, haven't needed them yet, but I am sure they will be great.

Purchased this to be "protected" but Best Buy will do nothing because it's still covered under the manufacture's warranty. The manufacture will not repair or replace it. Instead, they want to send me a check in the mail after 20 business days for the price I paid if I can submit the original receipt from the store. Of course they will refund me only the price of the TV, not what I paid for the Geek Squad protection which has done NOTHING. Complete waste of money, do not purchase.

Haven't used it yet so I don't know. I hope not to use it touch wood

Purchased a samsung galaxy edge and the device went faulty after 10 months. Geek squad couldnt help me and sent me to samsung. Samsung needed me to send them my phone and they had it for 2 weeks. The geek squad service rep was great but what they could provide wasn't helpful to the sitiation.

Worth the money and was very affordable with the total price of the TV.

This does not cover any screen damages, not worth it considering the length of original warranty. Not being able to have my TV replaced has multiplied my depressive episodes.

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

Have had this protection plan on past items and it is worth the cost

Great for a mid range tv. Not high end but great picture quality.

They were fine. They could not accomplish what we needed

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

I purchased geek squad protection for a TV that was defaulted. I only had the TV for 3 months, They exchanged the TV but would not transfer or refund any amount for the protection. I have to pay another $80 for a protection that was Best Buy problem not mine.

No direct support number and automated menu keeps disconnecting you if you have a item that cannot be repaired by a technician.