Customer Ratings & Reviews

I haven't used it yet but I have it just in case my t.v. goes out.

It's a good idea to have a extra A5 year warranty on the set

I Hooper it works for me and gives me a new tv or fix it promptly

I try the service but they have some difficult people to work with

I guess this is a good purchase but I instantly regret it after. Got suckered by the sales person. Samsung is a good product. Had some of my devices for years. I plan to buy another Samsung TV and will not add the protection no matter how much they pressure me...

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

I love Samsung product they're very durable very satusfie thanks .

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

Does not really work that well all things considered. For $100 its a joke

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

If anything goes wrong god forbid I know I have geeek squad

It was fine. It won't change your world, but it works.

did not need to use this hopefully I never do but I'm sure its good

I haven't received or had to use yet but I'm sure it is good.

Haven't had to use yet. We'll see if they honor it, then 5 stars.

I have purchased 4 flat screen TV's from BB, I also purchased protect plan for all of them, however when I needed said protection I was told it does not cover cracked screens. I was told when I purchased the TV's AND two computers I was told that the protection plan covered 'EVERYTHING I COULD POSSIBLY THROW AT IT". They even have advertisements on their website that the plans cover everything. Monday when I needed to use the protection I paid for they tell me, "sorry but it does not cover cracked screen". I know dozens of other people that have been told the same thing about the protection plans and the same thing happened to them. Best Buy used to be the only place I considered when making a purchase of any type of electronics, NO MORE BestBuy, you have lost a very loyal customer.

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years