Customer Ratings & Reviews

Great image and updates.. Also can watch free channels.

I am flushing thousands of dollars down the drain because there is physical damage to my TV that they will not take care of. Accidents are inevitable especially with children. I haven’t had to use any of my protections ever. The one time I could use a hand. Nada What about the loss of pixels? I have had this TV for under two years. Waste of money and insurance. Seriously? BEST BUY you can do better!

I originally purchased the 5 year warranty on my tv but I switched the tv for a smaller one. After i switched the tv i thought I told them i wold like to repurchased the 5 year warranty, and that is what i thought i purchased and now apparently I don't have that warrant but the 2 year. Now here I am with a tv that won't turn on and no protection plan.

Long time ago my playstation Has a problem but my insurance not covered if I did not have the product box so this time i talk to costumer service and they told me this time I dont need my box so i hope this time works better

Dont get the 55 inch version, is not 3,000 nits like hisense claims in their website and specifications here, see the pictures it says 1800 nits and the blacks are elevated like an ADS panel, not sure it it has 2000 dimming zones like they say. Hisense should really change the specs of this tv.

Trash, that's what this is. Horrible service, no tech support. I'm going to sue Best Buy for this waste of my money!

When I bought this protection for my TV the sales associate told me That man product will be protected for any damage and if it cannot be repaired I will get a new one which was not so when my screen got cracked by moving the TV and I call to get it repaired it was told to me that the protection do not cover physical damage.

Didn’t fix the tv and made me return it. Do not buy the protection plan, it is not real.

tv still works but u can hear static noise coming from the back of the tv by the speaker. And a HDMI plug also over heats which i have to switch over to the other HDMI port.

Bought 55” TV with 2 years warranty. I was told warranty would cover my TV against anything. Would be replaced if not fixable. Three days after all I got was a “ I’m sorry. There’s nothing We can do. Lost my money. They lost another customer.

Save your money. They tell you it covers accidental damage JUST to get you to purchase it. It is a COMPLETE WASTE.

Don't buy the protection. Your TV breaks we'll just refund. Idn't not give you TV like. They said they would and then on top of that, you throw the gift card away after you buy TV and you get it right sad. Freaking sad and the managers did nothing.

Television was delivered at 1 PM December 7. At 5:30 PM the television had a four inch black area across the bottom of the screen. I contacted Geek Squad at national level. who indicated they could not find the record of the purchase. I am still pursuing the issue. The local Geek Squad is attempting to resolve the problem.

Useless, called in for an issue with a tv purchase for a company that sells with extra protection. Really it's just extra annoyance.

No one ever came that could remedy tv to work with home theatre and harmony remote. Geek squad had installed home theatre equipment! Get run around told ticket was closed! Very dissatisfied.

i would like to cancel the Protection i called the greek squade protection many time but they don't want to fix my tv

Cant get anyone to look at my tv that i did not scratch

I purchased this Samsung television and less than two years later there is a white streak running down the middle.

I purchased this 9 months ago and it was delivered and set up by the Geek squad. They did an awesome job and showed me how to use the tv. am an older lady and live alone. The tv worked fine until 2 days before Christmas when vertical lines appeared instead of a picture. As it is supposedly under a one year warranty l called Toshiba who referred me to Hisense customer service. After an hour of troubleshooting and texting them my receipt and everything else they asked for they asked me to take a picture of the screen. I did and sent it to them. They first turned me down because the receipt wasn’t in the proper format. When they decided the online receipt was okay they then told me l must have damaged the screen. I have never even touched the screen. I live alone and the tv had not been moved. It became obvious that they were just looking for reasons not to honor the warranty. So buyer beware. Toshiba/ Hisense do not honor their warranty and your tv could die after 9 months. No more Toshiba or Hisense products for me.

Tv feels great, looks great i can’t complain i had a pioneer 55 inch before i got the Roku tv Pioneer was awful! Black outs no picture and thank you geek squad for the quick response into helping me get a new tv under the manufacturer warranty, they are very helpful and every flexible and fast thank you Really worth the putting the protection plans on the tvs saved me 200 bucks!