Customer Ratings & Reviews

Always get the warranty or you will be sorry! I promise

Protect your investment and get piece of mind by buying the warranty.

Would recommend for anything over 150-200$. Anything under why buy a warranty?

We will have to wait and see with this one. If the promises are followed through then this was a great purchase.

A much needed item, and I will always be getting a protection plan

Geek squad service protection is a must on big ticket items

warranty is easy to buy at a fair price, hope to not have to use.

Was reasonably priced warranty for a large ticket item.

Dreat way to make sure that your purchase is protected.

It’s geek squad. They are faboulous and always helpful!

It's great to know that you're covered if you need it.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Protects you from anything that goes wrong with the tv

I have always gotten Geek Squad coverage and it is a good value.

Love my service plan from bestbuy recomend it great

Have that extra peace of mind just incase something happens.

I have not yet used the 2 year protection. The coverage is great

Happy that I got the geek squad wArrenty. Would get it again

They help you with everything if you bring it in or at home

We’ve never been disappointed with service from Geek Squad.