Customer Ratings & Reviews

Great tv..but it literally just died 05 12 2022.. purchased February 2020. Warranty just expired..

Not sure to which item this is for. But I have not had to use use it as of this date.

It's ok so far. I need to get more familiar with this protection plan. I would like to buy more stuff from Best Buy and get the protection plan to see how it benefits me

Haven’t used it for my tv yet and I’m hoping vizo will take care of me after the two year

Geek Squad does not honor its protection plans. The TV stop working less than 1 year from the day it was delivered. I was told we had to call the manufacture. because it was derived less than a year.

Every time I go in I end up having to upgrade, or replace what I took in. Always a problem that ends up costing more money.

Bought this due to the TV I was buying was on a black Friday sale. Have yet to use this. The price was worth it though for the peice of mind it gives though.

Contacted them when I had issue with TV and scheduled appointment which wasnt for a week. The technician didnt show up and instead just called and said he would be ordering all internal parts for my tv and that I would have to call and reschedule an appointment which wasnt going to be for another week. Leaving me at minimum without tv for several weeks. With the price of tv and warranty I feel like customer service should be better and held to a higher standard. Very poor business practice! Extremely disappointed customer!

Hear it covers burn in pictures so that's why i bought it. But expensive

I bought for my TV, I haven't used this service yet. I could not say its poor or excellent.

I'll have to wait and see on this. I have not made a claim yet or submitted a repair so I'll have to rate it neutral for now.

We scheduled install of our two tv wall mounts and the team arrived saying they couldn’t mount the tv due to having metal studs. Would have been nice to have known if they didn’t do specific installs prior to waiting for the scheduled appointment. Had to hire a different team who installed our TVs without any barriers and have had no issues so not sure why team at Best Buy weren’t capable.

I purchased this protection and did not get any benefit from it. My phone was damaged and I still had to pay a deductible in addition to the monthly rate. Not worth it

DO NOT PURCHASE THIS TV. I purchased the 2 year Geek Squad Warranty and the tv died 8 days after the warranty expired. This tv should last more than 2 years and 8 days. How ridiculous!!! I have 2 other LED tv's that are Insignia brand that have been running over 10 years, this was an Insignia Smart TV. Best Buy wants to charge more to come out and look at it than I can buy a new tv for. When I do buy a new tv, I guarantee it will not be an Insignia or purchased from Best Buy. Also, every troubleshooting we tried did not work. The tv is dead.

I'm sure this will be of use if I need it but I have no idea what product I have that has 5 year protection on it,,,any way to find out?

Never had to use it so feel like it is a waste of my money...until the one time that you need it. Better safe than sorry! Hard to transport these large TVs to get them serviced.

I usually purchase warranties when making electronic purchases. I purchased this as a gift and only wanted a 2 year warranty but was told I had to get the 5. Felt bullied

Some of the agents know what they are talking about. My experience wasn't great. I needed something done with one of my previous MacBook Pro's and they shipped it away for the part and I didn't have my computer for about 3 weeks. And when I got it back the problem was not resolved.

Not the best but not the worst. There's always better

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.