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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30900 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 700 Showing 13,981-14,000 of 30,900 reviews
  • Rated 4 out of 5 stars

    Extremely knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with sound on new TV and Geek Squad came to the house and turned out to be settings on Directv so technician changed and then even showed me some neat features of the new TV didn't even know were there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's peace of mind in this ever-increasing world of connectedness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for any device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have if anything goes wrong. I've only had a few issues but Geek Squad has been there for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is worth every penny. Always dependable and fast resolution to any issues I’ve had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This add on a must purchase just in case of your appliance breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance if you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet and hopefully won't but it provides great piece of mind on an expensive purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go go geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate having the extra insurance as the geek squad has helped on several past issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Responsible plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a high quality sound bar. With these huge investments, I like having a peace of mind I have protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv and made sure all components were hooked up and working and I was familiar with new remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra protection for our LG CX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this extra coverage for our LG CX. Best Buy warrantee is the ONLY warrantee that covers burn-in on oleds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan for at a very affordable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these guys have never disappointing. Always friendly and willing to help.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the warranty just in case. I have not had to use it because the TV was so high quality but I did call with a question and they were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are on top of it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the staff were professional and courteous And very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years protection not expensive at all great for if you have little ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always there to answer questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where would I be without this help! I always need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact I purchased a protection plan with geek squad. They are always on point and ready to help us out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Best Buy store nearby to us and qualified Techs, I not worried for 5 years now about this TV warranty, instead of going for Samsung Warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the Squad protection. I received good advice and excellent service!! Recommend everyone to buy this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always very helpful and knowledgeable. Its always good to have a backup plan.

    I would recommend this to a friend