Customer Ratings & Reviews

Will definitely recommend you get this you never know

Was able to exchange my tv for another tv after my return date.

Excellent warranty! Bb warranty unable to match. Great service

Would Never Get A Product Over $500 Without It! Well Worth It!

Very professional and hands on. Guaranteed to reach a solution. Excellent customer service.

If your buying a Smart TV. It's best to buy the Geek Squad plan.

so far not needed to use it , but am very glad i purchased it

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

They do a great job taking care of their customers

Being techno dumb, disabled and older - this will most certainly come in handy the minute any issues arise!

Geek Squad is really awesome, highly recommended. You won't be disappointed.

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

Couldn’t imagine spending $6k on a nee RV and not buying this

Excellent T.V. was so good we decided to purchase another model.

Worth the money. You never know when these items will quit working.

So far, so good. Only minor issue, but handled easily and quickly

Thanks for keeping me safe ... so great to just be able to not worry

Thanks for keeping me safe ... so great to just be able to not worry

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

got to get the service protection from them they are great