Customer Ratings & Reviews

The cost was so low that adding on the 5 year geek squad protection plan was a no brainer.

I have not needed to use this yet and hopefully I won’t need to because of product quality

I recommend this warranty service offered by Best Buy when you buy products that are expensive.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Always a good idea to protect your investment. Just do it

Easy to install i mounted by myself quickly fast and easy

They love to help and stand by their work. I always get geek squad.

I like the peace of mind that I spent this much money on something that is completely covered!!

It’s just good piece of mind to purchase with a used TVs.

I purchased this plan just in case I need them. They are just a call away.

Best buy protection plan never let's me down. It's so convenient to have.

I ALWAYS BUY THE WARRANTY BECAUSE I'D RATHER HAVE IT AND NOT NEED IT. THAN NEED IT AND NOT HAVE IT!!!!

Very helpful service...!!! Always ready to help you

I didn't end up using the extended warranty but gives me peace of mind knowing i have an extended warranty

Any problems or issues, I know the protection plan has me covered.

Geed squad always know how to help and guide you along the way.

A safe plan to get. A little pricey for higher end products.

Can't go wrong for a good extended warranty on any expensive electronics you purchase.

Love Geek Squad! So helpful!! Everyone is so kind and polite

I never, never, never buy any electronics without getting the protection program. It's peace of mind!