Customer Ratings & Reviews

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.

Great protection plan with a good price for 5 years.

Awesome purchase Every time! Through all the years of my electronics purchases, I've never been dissatisfied with Geek Squad. Thank you

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

Love the ability to purchase this for peace of mind!

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

Seems like it was a smart move to purchase an additional warranty at a reasonable price.

Profecional service ! Attention exelent! Quick service!

When I bought my first television from Best Buy, I purchased the geek squad protection. Thankfully, I did, as my television had problems. Upon examination of the product, I was able to get a new television under the protection. Best Buy was very helpful and honored the protection purchased by me for the television. It was a positive experience. I have since bought many more different products and always purchase the geek squad protection. It is well worth the extra money to have peace of mind. They are the best!!

I haven’t used the geek squad yet but once I have a problem with the tv they will be the first to know

Doesn't matter what the issue is, Best Buy is always there to fix it or replace the item. I got this with my mom's Samsung TV and there was a dark cloud spot on the screen. Samsung refused to fix it it. They said it was "tolerable for them." I called Best Buy and emailed them the pictures. They told me to bring the TV in and they exchanged it.

The agent was amazing. He really got everything taken care of, the part that was to be installed was not the problem. He got it worked out. Got a new TV. They brought it to my house because it was over 42". And took the old one. Glad I paid for the warranty. Was worth it for sure

My last TV died in about 4 years, I am relieved to have the protection plan. The Geek squad was very helpful in trying fix the TV.

I haven’t needed to use it this product but I am confident due to past experience that if I do there will be no problem.